Genesys Cloud Routing Status

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All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. Routing status is the basis for interaction routing. For the integration work, you need to consume both routing status and presence. For more information about routing statuses, see conversations overview in the developer center. Off_queue looks to be a.

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I'm looking at routing presence data and am not very sure what the relationship is between: My understanding is that idle is a routing status. Potential change to routing status logic. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. For more information about routing statuses, see conversations overview in the developer center.

Genesys Cloud Developer Center

Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. It's the combo of those. For more information about routing statuses, see conversations overview in the developer center. Off_queue looks to be a. On_queue, idle, interacting, communicating and not_responding.

Work automation and Task Routing Genesys Cloud Developer Forum

All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. You can use get /api/v2/routing/queues/{queueid}/users (with presence and routingstatus in the expand query parameter) for users working on a specific queue. Off queue, interacting, idle, communicating, and not responding. These statuses determine whether genesys cloud sends a user’s incoming calls to. Potential.

Genesys Cloud Developer Center

Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. I'm looking at routing presence data and am not very sure what the relationship is between: In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. My understanding is that idle is a routing status. Off_queue.

Genesys Cloud Routing Status - My understanding is that idle is a routing status. On_queue, idle, interacting, communicating and not_responding. We've recently noticed in our users details data a few objects with idle status showing as system presence. Potential change to routing status logic. In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. Off queue, interacting, idle, communicating, and not responding.

Routing status is the basis for interaction routing. In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. Routing status picks up where. Potential change to routing status logic.

For The Integration Work, You Need To Consume Both Routing Status And Presence.

In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. Off_queue looks to be a. On_queue, idle, interacting, communicating and not_responding. I'm looking at routing presence data and am not very sure what the relationship is between:

My Understanding Is That Idle Is A Routing Status.

These statuses determine whether genesys cloud sends a user’s incoming calls to. We've recently noticed in our users details data a few objects with idle status showing as system presence. It's the combo of those. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office.

Routing Status Picks Up Where.

Potential change to routing status logic. Off queue, interacting, idle, communicating, and not responding. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. Routing status is the basis for interaction routing.

For More Information About Routing Statuses, See Conversations Overview In The Developer Center.

You can use get /api/v2/routing/queues/{queueid}/users (with presence and routingstatus in the expand query parameter) for users working on a specific queue.